How it works
How Your AI Receptionist Works, From Setup to Every Call
Setting up NOVYQUOR AI is a guided process. You tell us how your business handles calls, we configure and test your AI receptionist with you, and then it answers your phones while you review everything in one dashboard.
Overview
Three Stages, One Simple Process
Here is the big picture. The sections below go into each stage in more detail.
- Step 1
Set Up Your AI Receptionist
Tell us about your business: your greeting, hours, services, common questions, booking rules and when a call should go to a person. We help you configure and test it.
- Greeting and voice
- Hours and services
- Answers to common questions
- Step 2
Let AI Handle Your Calls
Forward your business line and your AI receptionist answers, helps callers, books appointments, captures details and transfers urgent calls, 24 hours a day.
- Answers instantly
- Books and reschedules
- Transfers when needed
- Step 3
Manage Everything in One Dashboard
Review every call with its recording, transcript and summary, see upcoming appointments and new leads, and track call trends over time.
- Recordings and transcripts
- Appointments and leads
- Call analytics
Stage 1 · Setup
Setting Up Your AI Receptionist
Setup time depends on how much your receptionist needs to know. A single location with a handful of services is straightforward; several locations or detailed booking rules take a little longer. You are involved at every step.
- 01
Tell us about your business
Share your business name, services, opening hours, locations and the questions callers ask most often. A short onboarding call or form is enough to get started.
- 02
Build your receptionist’s knowledge
We turn your information into the knowledge your AI receptionist uses on calls: answers to common questions, service descriptions, pricing guidance you approve and topics it should not discuss.
- 03
Set greeting, voice and rules
Choose how calls are greeted, the voice and tone, your booking rules, what details to collect and when a call should be transferred to a person.
- 04
Test before going live
You call the receptionist yourself and try real scenarios: booking, rescheduling, tricky questions, emergencies. We refine the setup until you are happy with how it sounds.
- 05
Connect your phone line
Forward your existing business number to your AI receptionist, all the time, after hours or only when you are busy. Dedicated numbers are coming soon.
- 06
Go live and keep improving
Your AI receptionist starts answering. Review calls in the dashboard and update its knowledge whenever your services, hours or prices change.
Stage 2 · Calls
What Happens on a Call
Every call follows the same reliable pattern, shaped by the rules you set. Here is what a caller experiences and what happens behind the scenes.
The call is answered
Within moments, with your greeting and an optional recording notice.
The caller explains
The AI listens, asks clarifying questions and understands the request.
The AI helps
It answers questions, books or changes an appointment, or takes a detailed message.
Escalates if needed
Urgent or sensitive calls are transferred according to your rules.
The call wraps up
Key details are confirmed back to the caller before the call ends.
Everything is saved
Recording, transcript, summary and outcome appear in your dashboard.
What the AI will not do
Your AI receptionist answers only from the information you approve. It should not invent prices, make promises you have not authorised, or give medical, legal or financial advice. When a caller needs something it cannot handle, it takes a message or transfers the call. Learn more about AI phone answering.
Stage 3 · Dashboard
What You See in the Dashboard
After each call, the results are waiting for you. The dashboard is where you and your team review conversations, follow up and keep your receptionist up to date.
Call history
Every call with time, duration, caller, outcome and a short summary.Recordings and transcripts
Listen back or read the full conversation. See recordings and analytics.Appointments
Upcoming bookings made by phone, with the call that created each one.Leads and callers
Contact details and needs for new enquiries, ready for follow-up.
NOVYQUOR AI · Client dashboard
Example dataGood morning, Maple Grove Dental
Here is what your AI receptionist handled this week.
Total calls
214
Last 7 days
Answered calls
211
Caller stayed on the line
Appointments
47
Booked by phone
New leads
29
Details captured
Recent calls
View all- Sarah K. · (555) 010-0182Book teeth cleaning9:42 AM
2:08Booked - Unknown caller · (555) 010-0139Opening hours on Saturday9:15 AM
0:51Answered - David L. · (555) 010-0164Water heater estimate8:57 AM
3:12Lead - Priya N. · (555) 010-0121Urgent: leaking pipe7:30 AM
1:24Transferred
Calls this week
Recording · Sarah K.
New patient booked a cleaning for today at 1:30 PM. Asked about parking.
Upcoming appointments
Today · 1:30 PM
Sarah K.
Teeth cleaning
Today · 3:00 PM
Marcus T.
Consultation
Tomorrow · 10:00 AM
Elena R.
Follow-up
Analytics
Charts of call volume, peak hours and outcomes help you understand demand and plan your team’s time.
Receptionist settings
Update hours, services and answers as your business changes, so callers always get current information.
What to have ready
You do not need any technical knowledge. Gathering the following before your onboarding call makes setup quicker:
- Your opening hours, holidays and locations
- The services you offer and how long each takes
- Answers to the ten questions callers ask most
- Who should receive transferred calls, and when
- Access to your phone provider’s call forwarding settings
FAQ
Setup Questions
Answers to common questions about getting started.
How long does setup take?
It depends on how much your receptionist needs to know. A simple setup with your greeting, hours, services and common questions can be ready quickly, while detailed booking rules or several locations take longer. We walk you through configuration and test calls before any real caller is answered.
Can I use my existing business number?
The usual approach is to keep your existing number and forward calls to your AI receptionist, either all the time, after hours, or when your line is busy. Options for dedicated local or toll-free numbers are coming soon. During onboarding we confirm what your current phone provider supports.
Can the AI answer calls after business hours?
Yes. Your AI receptionist can answer around the clock, including evenings, weekends and holidays. You decide what it does outside your business hours, for example take a detailed message, offer the next available appointment, or transfer genuinely urgent calls to an on-call number.
Can the AI transfer calls to a real person?
Yes. You define when a call should go to a person, such as an emergency, a request to speak with someone, or a topic you prefer to handle yourself. The AI can transfer the call to the number you choose, or take a message when nobody is available.
Does it work with Google Calendar?
Google Calendar integration is on our roadmap and marked as coming soon. Once it is available, you will be able to connect your Google account so the AI can check real availability and add confirmed appointments to your calendar. Until then, appointments are managed in the NOVYQUOR AI dashboard.
How does pricing work?
Plans are monthly subscriptions that include a set number of call minutes, with an optional yearly billing discount. Higher plans add more minutes, team access, numbers and reporting. Current prices are provisional and will be confirmed before launch, and online payment is not yet available, so the team will confirm your plan with you directly.
Keep exploring
Your Next Customer Is Calling. Make Sure Someone Answers.
See how an AI receptionist would handle your calls, your questions and your booking rules in a free, no-obligation demo.